Specialist farm insurer Achmea Australia has received its second consecutive nomination in the category of Direct General Insurance Company of the Year. The 16th Australian Insurance Industry Awards are hosted by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF), and they recognise outstanding individuals and businesses in the insurance industry.
Achmea Australia Chief Executive Officer Emma Thomas said it’s an honour to be recognised again by ANZIIF for excellence in the direct general insurance category.
“To receive our second consecutive nomination amongst other market-leading insurers is an outstanding achievement,” Mrs Thomas said.
“Our 2019 finalist nomination is an acknowledgement of our unwavering commitment to protecting and enhancing agricultural communities,” Mrs Thomas said.
Finalist Achmea has supported its clients through challenging conditions, including:
- the significantly worsened drought conditions throughout eastern Australia;
- one of the most significant hailstorms to hit the country in recent years, and
- the devastating North-Queensland floods.
“I’m proud of the hard work and commitment of our employees who go the extra mile to deliver real, personal service for farmers. This is an aspect which, in today’s digital and complex world, is often overlooked,” she said.
“Through a direct relationship with farmers we are able to get to know their farm first-hand, provide a personalised service and help protect the continuity of their business,” Mrs Thomas said.
With an industry-leading retention rate and NPS score, Achmea’s growth in Australia has been consistently strong.
“Through our local knowledge, financial strength and 200 years of international farm insurance expertise, our clients can get their operations up and running again as quickly as possible”.
Achmea’s excellence in claims service has also recently received a 5-star rating from LMI Claims Comparison. Its claims service has been the number one driver for clients to recommend the fast-growing farm insurer.
In 2018, Achmea Australia overhauled its insurance systems and delivered a more efficient, flexible, integrated suite of products in the cloud. It also overhauled its digital footprint to provide an enhanced client experience with a new website and strong social media presence.
“As we continue to grow our regional footprint in Australia, I would like to acknowledge our associate Rabobank for their ongoing support.”
Congratulations to Lawcover, who were deserved winners in the category of Direct General Insurance Company of the Year.