In our COVID-19 Questions and Answers, we explain how we are helping to protect our people, clients and communities.
We acknowledge these are challenging times we are living in right now. The impacts of the COVID-19 pandemic are far-reaching, and it is our priority to keep our people, clients and communities safe while giving you peace of mind that Achmea is here for your farm insurance needs.
For over 200 years, the Achmea Group has supported its clients and the community – being part of the Achmea community means we strive together in good times, and support each other during times of adversity and change.
Throughout these uncertain times, our commitment to our purpose of keeping farmers farming has never been stronger.
How is Achmea responding to COVID-19?
Our Crisis Management Team continues to meet regularly to closely monitor the latest advice and developments regarding COVID-19. We are here to support our clients while we respond to the situation as it evolves.
Our pandemic business continuity plan is designed to help keep our people, clients and communities safe while giving you peace of mind that Achmea is here for all your farm insurance needs.
Through the integration of technology, our people are working remotely, whilst ensuring uninterrupted service delivery.
I would like to get a quote for my farm insurance, can I still contact you and will a local Achmea Risk Specialist be able to visit me on farm?
Our Risk Specialists continue to be available to meet with you on-farm. If you would like a quote for your farm insurance, simply fill out our online form and we will get in touch with you shortly. You can also call us on 1800 724 214 to schedule an on-farm appointment with us.
Given the current restrictions in place, we will use hand sanitiser before going on-farm and we will only enter the home and sit for a cuppa if it is safe to do so and we are both comfortable with this.
By adhering to the government’s social distancing rules, we endeavour to provide you with a thorough and smooth process all the same. And our commitment to keeping farmers farming remains unchanged.
Before we meet in person on farm, we confirm the following yes/no questions:
- Have you recently travelled internationally?
- Have you experienced any symptoms of COVID-19 (fever, coughing, sore throat, fatigue and shortness of breath)?
- Have you recently travelled to Melbourne or another place identified by your local state government as a COVID-19 hotspot; and/or
- Have you had recent close contact with anyone who has travelled internationally and/or has experienced any of the COVID-19 symptoms?
These precautions are important for both your safety as well as the safety of our people.
How has Achmea supported its clients?
We continue to stand shoulder-to-shoulder with our clients and assist them with all their farm insurance needs. Our clients can have confidence in knowing that while our people are working remotely, we are operating at full capacity. We are continuing to process claims and changes to insurance requirements.
To help support the resilience of our sector in these unprecedented times, we have recently launched our Keeping Farmers Farming series, available through our Facebook page. In these series, we share important risk mitigation strategies, stories from our clients and insurance insights to help protect the livelihoods and business continuity of farmers around the country.
Achmea’s Risk Specialists from across the country are covering different topics across the industry, including storm damage and adequate fencing cover, how to reduce the risk of fire in poultry sheds and the importance of livestock insurance with livestock prices reaching historic levels.
Will Achmea be able to continue to process claims and update my insurance requirements?
Whether you have just recently joined Achmea or have been part of our community for several years, please contact us to discuss your insurance requirements and lodge claims as necessary.
Over the years, we have invested significantly in our insurance platform and processes which means our employees are able to work remotely. We don’t anticipate this will have any impact on our clients and there will not be any interruptions to our service. In the event of an unexpected disruption, we will have the ability to add and deploy extra measures to continue our service.
We are committed to maintaining our service delivery and you will continue to be able to contact us. You can have confidence in knowing that we are not only able to continue our services and operations, but that we also remain committed to upholding the highest standards of confidentiality and integrity.
Will my policy with Achmea cover any claims arising from or related to COVID-19?
COVID-19 has been identified as an infectious disease that is spreading quickly. The virus has been declared a Pandemic by the World Health Organisation (WHO), as it is communicable and may cause significant harm to human health.
We assess all claims in accordance with the terms, conditions and exclusions in our All-in-One Farm Pack Product Disclosure Statement (PDS), which is available from here.
Our PDS excludes claims arising from, related to or associated with infectious diseases identified by the Biosecurity Act 2015 Cth or other equivalent state, territory or federal legislation.
As such, if a claim arises or is related to COVID-19, this exclusion applies, and cover is excluded.
If your cover arises from an event unrelated to COVID-19, then we will assess this in accordance with our terms, conditions and exclusions.
For more information and to understand what is excluded from your policy with Achmea, please refer to the relevant PDS which is available from the ‘Downloads’ section of our website, or contact us if you have any questions about your cover.
How is Achmea protecting its people and communities?
As COVID-19 continues to evolve in Australia, it is our priority that we put our people first to ensure everyone’s safety and well-being. As an employer, we have prioritised the safety and well-being of our people, and provided extra support during these difficult times.
Since early March, we have put the following precautionary measures in place to help contain the virus:
- If any of our people experience flu-like symptoms, they are asked to postpone any farm visits and contact their GP for assessment.
- To help minimise the risk posed by overseas travel, we have temporarily suspended international travel for our people for business purposes. We have also limited domestic travel to business-critical travel only.
- For anyone returning from personal international travel and domestic cruises, there is a 14-day self-isolation period.
- To help protect our people, we kindly ask you to reschedule any farm appointments with us if you have:
- recently travelled internationally;
- experienced any symptoms of illness (fever, coughing, sore throat, fatigue and shortness of breath);
- had recent close contact with anyone who has travelled internationally and/or has experienced any of the COVID-19 symptoms.
These measures reflect our ongoing commitment to protect agricultural communities, and we thank you for your understanding and cooperation in helping us keeping our people and communities safe.
I would like to update my insurance requirements or lodge a claim over the phone or via email, how can I contact Achmea?
Your Risk Specialist is supported by our experienced Claims and Client Services Teams. Whether you need to make a claim or a change to your insurance requirements, we are here to assist. Please contact us using your preferred method of communication below.
How can I prepare my farm for COVID-19?
Whether it is COVID-19, floods or bushfires, farmers have to actively deal with, and plan for, external risks to help protect their businesses.
Business continuity planning in times like these is essential. For more information on how to prepare your farm, please read ‘Achmea’s COVID-19 precautions for farmers’ article here.
The better businesses can anticipate and prepare for the challenges, the more resilient our communities will be.
If there is anything we can do to help support your resilience during this time, please contact us on 1800 724 214 or via email at firstname.lastname@example.org.
Who can I contact if I have any questions in relation to COVID-19 and Achmea’s response and cover?
If you have a question for us and the answer is not listed here please email us at email@example.com and we will get back to you as soon as we can.
We are here to assist.