In our COVID-19 Questions and Answers, we explain how we are helping to protect our people, clients and communities. As Australia’s specialist farm insurer, we understand COVID-19 is creating uncertainty and we will continue to be here for you as the situation unfolds. Most importantly, we continue to work hard to support the resilience of our farmers and the agricultural sector in these times of need.
How is Achmea responding to COVID-19?
Our Crisis Management Team has been meeting regularly to closely monitor the latest advice and developments regarding COVID-19. We continue to support our clients while we respond to the situation as it evolves.
Our pandemic business continuity plan is designed to help keep our people, clients and communities safe while giving our clients peace of mind that we will continue to process claims and any changes to your insurance requirements as they arise.
We are well prepared and in these uncertain times, please rest assured we remain true to our purpose of keeping you farming.
I would like to get a quote for my farm insurance, can I still contact you and will a local Achmea Risk Specialist be able to visit me on farm?
Our Risk Specialists continue to be available to travel the extra mile to meet with you on-farm. If you would like a quote for your farm insurance, simply fill out our online form and we will get in touch with you shortly. You can also call us on 1800 724 214 to schedule an on-farm appointment with us.
We are following the recommendations from the government and we have put in place strict precautions to help protect our people, clients and communities. Before we meet in person on farm, we confirm three standard yes/no questions:
- Have you recently travelled internationally?
- Have you experienced any symptoms of COVID-19 (fever, coughing, sore throat, fatigue and shortness of breath)?
- Have you had recent close contact with anyone who has travelled internationally and/or has experienced any of the COVID-19 symptoms?
These precautions are important for both your safety as well as the safety of our people.
Will Achmea be able to continue to process claims and update my insurance requirements?
Whether you have just recently joined Achmea or have been part of our community for several years, please continue to contact us to discuss your insurance requirements and lodge claims as necessary.
Over the years, we have invested significantly in our insurance platform and processes which means our employees are able to work remotely. We don’t anticipate this will have any impact on our clients and there will not be any interruptions to our service. In the event of an unexpected disruption, we will have the ability to add and deploy extra measures to continue our service.
We are committed to maintaining our service delivery and you will continue to be able to contact us. You can have confidence in knowing that we are not only able to continue our services and operations, but that we also remain committed to upholding the highest standards of confidentiality and integrity.
Will my policy with Achmea cover any claims arising from or related to COVID-19?
COVID-19 has been identified as an infectious disease that is spreading quickly. The virus has been declared a Pandemic by the World Health Organisation (WHO), as it is communicable and may cause significant harm to human health.
We assess all claims in accordance with the terms, conditions and exclusions in our All-in-One Farm Pack Product Disclosure Statement (PDS).
Our PDS excludes claims arising from, related to or associated with infectious diseases identified by the Biosecurity Act 2015 Cth or other equivalent state, territory or federal legislation.
As such, if a claim arises or is related to COVID-19, this exclusion applies, and cover is excluded.
If your cover arises from an event unrelated to COVID-19, then we will assess this in accordance with our terms, conditions and exclusions.
For more information and to understand what is excluded from your policy with Achmea, please refer to the relevant PDS which is available from the ‘Downloads’ section of our website, or contact us if you have any questions about your cover.
How is Achmea protecting its people and communities?
As COVID-19 continues to evolve in Australia, it is our priority that we put our people first to ensure everyone’s safety and well-being. We have put the following precautionary measures in place to help contain the virus:
- If any of our people experience flu-like symptoms, they are asked to stay at home.
- To help minimise the risk posed by overseas travel, we have temporarily suspended international travel for our people for business purposes. We are also limiting domestic travel to business-critical travel only.
- For anyone returning from personal international travel and domestic cruises, there is a 14-day self-isolation period.
- To help protect our people, we kindly ask you to reschedule any farm appointments with us if you have:
- recently travelled internationally;
- experienced any symptoms of illness (fever, coughing, sore throat, fatigue and shortness of breath);
- had recent close contact with anyone who has travelled internationally and/or has experienced any of the COVID-19 symptoms.
These measures reflect our ongoing commitment to protect agricultural communities, and we thank you for your understanding and cooperation in helping us keeping our people and communities safe.
I would like to update my insurance requirements or lodge a claim over the phone or via email, how can I contact Achmea?
Your Risk Specialist is supported by our experienced Claims and Client Services Teams. Whether you need to make a claim or a change to your insurance requirements, we are here to assist. Please contact us using your preferred method of communication below.
How can I prepare my farm for COVID-19?
Whether it is COVID-19, floods or bushfires, farmers have to actively deal with, and plan for, external risks to help protect their businesses.
Business continuity planning in times like these is essential and the Australian Department of Health has advised businesses to be prepared and actively look at the essential resources, services, personnel and cross-sector dependencies to maintain ongoing operations.
For more information, please refer to this fact sheet for employers by the Australian Government, this helpful guide by the Queensland Government on business continuity planning for a pandemic or call the National Coronavirus Health Information Line on 1800 020 080 which currently operates 24/7.
The better businesses can anticipate the challenges, the more resilient our communities will be.
If there is anything we can do to help support your resilience during this time, please contact us.
Who can I contact if I have any questions in relation to COVID-19 and Achmea’s response and cover?
If you have a question for us and the answer is not listed here please send us an email and we will get back to you as soon as we can.
We are here to assist.