This website is owned and operated by the Australian branch of Achmea Schadeverzekeringen N.V. (ABN 86 158 237 702) (AFSL 433 984), (Achmea Farm Insurance).

Introduction

Access to and use of this website and any App or social media platforms operated by Achmea Farm Insurance (Online Platforms) is provided subject to these Terms of Use, and constitutes acceptance of them. By accessing or using any of our online platforms, you agree to be bound by these Terms of Use.  

Should you disagree with any of these Terms of Use, please exit the Online Platform. 

Information on Online Platforms

Achmea Farm Insurance does not warrant or represent that the information and any advice on its Online Platforms is accurate, reliable, complete, up to date, free from errors or omissions or is suitable for your intended use. It is recommended that you seek independent advice before acting on any information on an Online Platform.

Use of Online Platforms

By using our Online Platforms, you agree not to directly or indirectly: 

  • take any action which damages, interferes with or disrupts the Online Platform;
  • extract or monitor information or other content from the Online Platform, including through scraping, robot, spider or other tools;
  • reverse engineer or assemble content on the Online Platform or attempt to reveal source codes or other processes or formulas;
  • use the Online Platform for any purpose other than as a customer, potential customer or partner of Achmea Farm Insurance, or for which it was designed;
  • copy, reproduce or display in public (with or without modifications) any content from the Online Platform; or
  • link to the Online Platform without our prior written consent.

Liability

Subject to any terms implied by law and which cannot be excluded, Achmea Farm Insurance and its officers, directors, employees, agents and associates (Associates) accept no responsibility and disclaim all liability for any loss, damage, cost or expense (whether direct or indirect) incurred by you or any person as a result of any error, omission or misrepresentation in any information on an Online Platform, whether arising from the negligence of Achmea Farm Insurance or its Associates or otherwise.  

You agree that, if you breach these Terms of Use, you will indemnify us and our Associates with respect to any loss, damage or liability that we may suffer, or costs that we may incur, in connection with the breach. 

General financial product advice

Any advice on our Online Platforms is general advice only and does not consider your objectives, financial situation or needs. Where we provide you with general financial product advice, you need to consider the appropriateness of any information or advice we give you, having regard to your specific personal objectives, financial situation or needs, before acting on it. Professional advice is recommended for all financial and strategic decisions. 

Please review our Product Disclosure Statements (PDS), policy wordings, and Financial Services Guide (FSG) before making decisions, which are available from www.achmea.com.au/important-documents.  

You should consider these documents in deciding whether to acquire or continue to take your insurance cover with Achmea Farm Insurance. 

Electronic transactions

Our Online Platforms may allow you to purchase our products or carry out other transactions online. These transactions will not be complete until we have received and processed your communication that you agree to purchase the product or carry out the transaction. Those communications may not be received due to reasons beyond both parties’ control, including hardware, software or telecommunications failures. You agree that Achmea Farm Insurance is not liable to you in any way for loss or damage arising directly or indirectly from your communication relating to a product or transaction not being received by us. 

Online purchases and Payment Gateway 

When Achmea Farm Insurance products are purchased online, please note: 

  • The payment gateway used for purchases is managed independently by third party payment processing company (Payment Provider). 
  • By purchasing online, you will be subject to the Payment Provider’s Privacy Statement, which govern the use of their platform. We encourage you to read this information carefully before continuing. 
  • Accepted payment methods include Credit Card and Debit Card. 
  • Card payments will incur an additional fee which is non-refundable.  
  • Your transaction will be processed once payment is submitted. 
  • A Tax Invoice confirming your payment will be included in your Welcome Pack, which will be sent to you upon payment confirmation. 
  • Achmea Farm Insurance will not be liable for: 
    • any failure or delay on the part of a Bank in fulfilling an instruction from the Payment Provider for processing payment from your Card; or 
    • indirect, special or consequential loss or damage caused, including by negligence; or 
    • events beyond Achmea’s reasonable control. 

Changes to Terms of Use and content

The contents of the Online Platforms, including these Terms of Use are, unless otherwise specifically stated to the contrary, subject to change by us without prior notification.  

Any changes to these Terms of Use will be posted on the Achmea Farm Insurance website.  

Territoriality

The products and services described on the Online Platforms are available in Australia and only to Australian residents. Applications from people other than Australian residents will not be accepted. The information on the Online Platforms has been prepared in accordance with Australian law for the supply of goods and services.  

These Terms of Use and the information on the Online Platforms and all matters relating to either are governed by and are to be construed according to the laws applicable in the State of New South Wales and the Commonwealth of Australia (Australian law). The information may not satisfy the laws of any other country.  

Content on the Online Platforms is not to be construed as an offer or advertisement under the laws of any other country. It is not directed at people in any other country and should not be relied on by people in any country other than Australia. The legality of accessing and using the Online Platforms outside Australia is the responsibility of the user.  

Unless otherwise stated, all references to dollars are to Australian dollars. 

Products and Services

The Achmea Farm Insurance website is for information purposes only and is not an offer for sale or subscription of any product or service. Full terms and conditions of any product or service mentioned on the website are available on application. All insurance offers are subject to satisfaction of Achmea Farm Insurance underwriting criteria. 

Copyright and Trademarks

All intellectual property rights in any material or content displayed on the Online Platforms, including without limitation trademarks, graphics, logos, copyright, or trade names belong to Achmea Schadeverzekeringen N.V. its affiliates or licensors and are used with the owner’s permission.  

Other than viewing and downloading content from the Online Platforms for purposes permitted on those platforms, you do not have the right to use these intellectual property rights without the written permission of the owner of the rights. The display of any trademarks on the Online Platforms does not grant to a user any license or right in that mark. 

Sites Linked to Online Platforms

The Online Platforms may contain links to other websites. Any such links are provided for information purposes only and do not mean, and should not be taken to mean, that Achmea Farm Insurance endorses or recommends the contents of, or any goods or services offered by, the linked website. Achmea Farm Insurance accepts no responsibility or liability for those websites. 

Similarly, any such links do not mean, and should not be taken to mean, that the linked website, including its owner or publisher, endorses or recommends the contents of, or any goods or services offered on the Online Platforms.

Rabobank

Coöperatieve Rabobank U.A. (ABN 70 003 917 655) (Rabobank) and its related bodies corporate do not issue or provide any general or other insurance products or services. Rabobank does not provide any advice in relation to any particular product or services offered by Achmea Farm Insurance and does not intend to influence you in making a decision in relation to any insurance products or services offered by Achmea Farm Insurance.

Contact

If you have any questions regarding these Terms of Use, contact us using one of your preferred methods of communications.

Dated 11 November 2025