• Q. Do you have a call centre?

    A.

    As a direct insurance partner, we believe in direct relationships. That is why instead of a call centre, we have skilled and friendly staff available to assist you with your insurance.

    We understand things can change quickly in farming. That is why, if something happens or you want to change something on your policy, you can speak directly with our friendly Client Services or Claims Team on 1800 724 214.

    Alternatively, for risk mitigation and insurance, please contact your local Risk Specialist.

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  • Q. Financial hardship

    A.

    We understand that cashflow in farming can sometimes be difficult to predict and manage. If you are currently experiencing financial difficulties, our Client Services Team is there to assist you to discuss your situation and payment options.

    If you would like to find out more about our different payment options, discounts and charges or if you need to change your payment method or frequency, please contact our Client Services Team on 1800 724 214 or via email at info@achmea.com.au.

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  • Q. How do you protect my privacy / private information?

    A.

    Protecting your privacy and your personal information is important to us and is fundamental to the way we conduct business. Achmea is committed to keeping secure the data you provide us, and we will take all reasonable precautions to protect your information from loss, misuse or alteration. Personal information held by Achmea Australia is protected by a number of physical and electronic safeguards including restricted access to storage areas and computer databases.

    We will only collect, use or disclose your personal information as reasonably necessary for our business purposes and as permitted by law. Some disclosure recipients may be located outside Australia and it is likely that such countries will include the Netherlands.  For more information, find our Privacy Policy here.

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  • Q. Why does Achmea focus on risk mitigation?

    A.

    At Achmea, we believe reducing risks can keep unexpected repair bills and premiums down.

     

    With more than 200 years of experience helping farmers manage their risks and insurance, more and more farmers are switching to Achmea. You can find out more about our on-farm Risk Review here.

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  • Q. What are your values?

    A.

    Through our mutual spirit, guided by truth and transparency, we have been lending farmers a hand for more than 200 years. Our values support Achmea in being one of the world’s oldest insurers. We:

    • Walk with our clients
    • Are there when our clients need us
    • Aim for solutions
    • Are proud of our team
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  • Q. When was Achmea established in Australia?

    A.

    Achmea expanded to Australia more than five years ago. As Australia’s specialist farm insurer, we are committed to reducing risks and premiums.

    Achmea is built on more than 200 years of heritage, with 13 million clients worldwide, we are completely dedicated to farm insurance in Australia.

    Paving the way in the Australian insurance industry, Achmea was a 2018 finalist in the category of Direct General Insurance Company of the Year.

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  • Q. When was Achmea founded?

    A.

    Achmea Australia is part of the Achmea Group which was established more than 200 years ago when 39 farmers put money into a glass jar, to be compensated in case one of them had a ‘Hooibroei’, a haystack fire.

    Those 39 farmers worked to support each other and minimise the risks and threats faced by each other’s farms, not just their own.

    With more than 13 million clients, Achmea is active in its home country and five other countries including Australia.

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  • Q. What should I do if I need to make a claim?

    A.

    You can start the claims process by phone, email or an online form – whichever is more convenient for you.

    Phone: You can speak directly with our friendly and personal Claims Team by calling 1800 724 214.

    Email: You can email our Claims Team at claims@achmea.com.au. A Claims Specialist will be in touch as soon as possible to progress your claim.

    Online form: you can start the claims process by submitting this online form. After the form is submitted, a Claims Specialist will contact you as soon as possible to progress your claim.

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  • Q. What information will I need to lodge a claim?

    A.

    To assist you as quickly as possible, please have your policy number handy when you call or email us.  Also, it will help us if you can tell us what happened and describe the damage.

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  • Q. What happens after I lodge a claim?

    A.

    Depending on the extent of damage, an Independent Assessor may need to inspect it. We will coordinate this as soon as possible, depending on the availability of the assessor. We will keep you informed throughout the claims process. If at any time you would like an update on how your claim is progressing, just call us with your claim reference number on 1800 724 214.

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