Poultry Insurance

Tailored cover for poultry farmers

Global expertise and local knowledge to help protect your poultry assets

Our local Risk Specialists and Netherlands-based poultry experts regularly visit our clients. Fully aware of the latest poultry technologies, building methods and construction materials, we provide an invaluable source of knowledge to the Australian poultry community. We combine our farm insurance expertise with your knowledge of the farm to discuss options including but not limited to:

  • Business Interruption Cover;
  • Guarantee against Underinsurance to cover your buildings in line with the correct market value, irrespective of potential inflated replacement costs, and
  • Accidental death of poultry.

Our All-in-One Farm Pack allows you to tailor your cover and insure what matters most to your livelihood. We offer three levels of cover and for each item, you determine what level of excess is appropriate, so you have greater control over your premiums.

Read more about our offering for the poultry sector here.


Bromelton Free Range Poultry – Cyclone Debbie

Bromelton couple Susan and Andy Shay are behind a free-range poultry farm, supplying 1.49 million chickens to the domestic meat market each year. The Shays established the farm on the site of the old family dairy of Ms Shay’s parents Brian and Judith Manderson at Bromelton House Road. The site is still the family home and a beef grazing and lucerne farm for the Shays, who are raising their four children as the fourth farming generation on the property.

Cyclone Debbie

Everything was affected by the flood waters

In March 2017, tropical Cyclone Debbie hit near Airlie Beach as a category four event with wind gusts of up to 225 kilometers an hour, which caused widespread damage from Townsville in Queensland’s north, to Lismore in New South Wales. The insurance industry received nearly 74,000 claims and with insured losses amounting to more than $1.7 billion, Cyclone Debbie was Australia’s second most expensive cyclone.

“We had been observing the water levels in the rivers and around our property from early afternoon. We were like “we think it’s going to be ok”, and it was almost in an instant that the water went from just being outside the clothes line to being above our knees,” Susan said.

“We made the decision to bring one of the trucks back off the road, and we sat in there hoping that the water wouldn’t get any higher. To wake up and see essentially this whole locality an ocean… was just extraordinary,” she said.

Karla Caldicott, Achmea’s Risk Specialist for farmers in South East Queensland, froze as she watched the news at 6 o’clock in the morning.

“I just couldn’t believe what I was seeing. My precious clients and their farm,” Karla said.

Susan said when finally, the water had gone down, everything was affected by the flood waters.

“The first thing that we did once we were back on dry ground hot a cup of coffee and a shower was to make contact with Achmea Australia,” she said.

Karla said as soon as the water subsided, and we were able to get on farm after cyclone Debbie came down, we swung into action.

“The importance of knowing that your income is not going to suffer due to an event like this, is so important and it can’t be emphasised enough,” she said.

“Insurance is vital to the intensive farming industry whether it be poultry, piggeries, dairies. It’s a level of comfort that any farmer would appreciate – knowing that at the end of the day they can pay their bills and support their family without having that major impact on their bottom line.”

Tapping into Achmea’s international risk mitigation expertise

Susan said there had always been the discussions about risk mitigation and using knowledge from other parts of the world to make sure that they were safeguarding their livelihoods.

“One of our Senior Risk Specialists from the Netherlands, Marco, joined me in the lead up visits. We identified with Susan and Andy that we needed external alarms and also visual alarms. And of course, to their credit, they went ahead and actually installed them which was great,” Karla said.

Putting clients first

“Karla and her team have been in regular contact with us, making sure that all of our needs have been met along the way,” Susan said.

“The contact from Achmea Australia and the assessors has been second to none.

“You know, that’s one of the things in these kind of events that is at the forefront of people’s mind is that ‘what will be the response of your insurance company’ and for us Achmea Australia have ticked all the boxes right from the beginning”.